Shipping & Handling | Returns | Saddle & Tack Returns | Clinic Payment & Cancellation | Library Membership Policy | Interactive Membership Policy

 

SHIPPING & HANDLING: Shipping and handling charges are in addition to the prices quoted for the merchandise. International orders are charged additional shipping fees, according to the destination. Standard shipping and handling charges apply to all orders, unless part of a promotional offer. U.S. and International orders are shipped USPS Priority Mail with Delivery Confirmation and normally arrive within 2-3 business days in the continental US (excluding Sundays and Holidays). If you prefer, you can select Express shipping (will typically ship UPS) for an additional fee. This is available in most areas.

IMPORTANT NOTE: Orders are normally processed and ready to ship within 24 hours of receipt of your order (excluding weekends and holidays). If any items in your order are delayed, we will contact you by phone or email. Shipping and Handling is nonrefundable. Customer must pay return shipping, except in the case of defective merchandise.

EXPRESS or OVERNIGHT: Shipping still requires processing time, so depending on the time your order is received; it may not ship the same day. No orders are shipped on Saturday or Sunday. If you have any questions or special requests, please call the office at 719-530-0531 or send us an email.

See Saddle Return Policy or call for specifics when ordering a saddle or tack. Shipping and Handling is nonrefundable. Customer must pay return shipping, except in the case of defective merchandise.


 

RETURN POLICY: All returned merchandise requires prior authorization.

Please call 719-530-0531 during normal business hours to receive a return merchandise authorization (RMA). All returned merchandise must be received in new condition to receive a full credit or refund. DVDs and CDs must be in original shrink-wrapped condition unless reported as defective and authorized for return; rope, tack and equipment must not have been used.


 

SADDLE & TACK RETURN POLICY: In an effort to insure fit and satisfaction, we offer the following return policy on saddles and matching tack purchased directly from Goodnight via internet or phone order and drop-shipped from Circle Y, under the following conditions:

  • You must contact our office for a return authorization within one week of receipt of the saddle.
  • The saddle must be returned in new condition; no scratches or wear marks, no horse hair or dirt, no dirt scratches in the stirrup, wear marks on straps, etc. If the saddle or tack is not in new/ready-to-sell condition when returned, a deduction will be made in the refund amount, according to the sole discretion of Circle Y Saddles.
  • Saddles returned in new condition, as stated above, will not incur a restocking fee.
  • Customized saddles and tack will incur a 15% restocking fee, according to the sole discretion of Circle Y Saddles
  • Original shipping fees will not be refunded and customer must pay the return shipping cost, except in the case of defective merchandise. Once you receive your saddle, you have one week to assess the fit to your horse and you, during which time you can get authorization to return the saddle if necessary.

We suggest you try the saddle on the horse right away, with a towel or blanket between the horse and saddle and assess the fit before you attach a cinch and ride in the saddle. If there is a question on the fit, get input from someone knowledgeable in saddle fit. Once you have determined the saddle fits your horse, you can cinch it up and sit in it to make sure it is the right fit for you; be very careful not to scratch or mar the leather. If you decide it is a good fit for your horse and you, you may begin riding normally in the saddle; just keep in mind it takes very little riding in a saddle for it to lose its NEW condition.


CLINIC PAYMENT & CANCELLATION POLICY: All registrations to ride in Goodnight Horsemanship Clinics require either full payment or a $200 NON-REFUNDABLE deposit, with the balance due 60 days prior to the start of the clinic. You will be billed for any balance due. In the event you must cancel at any time prior to the start of the clinic, your $200 deposit will not be refunded. However, you may fully transfer or sell your spot in the clinic to anyone you choose. If the clinic is full, and upon your request, we will try to re-book your spot in the clinic from our waiting list. If we are able to fill the spot, you will receive a tuition refund MINUS the $200 non-refundable deposit. If the clinic is not full and the cancellation occurs less than 60 days from the start of the clinic, you will not receive a refund of any tuition paid.

CLINIC WAIT-LIST POLICY: If an opening occurs in a clinic, we will email everyone on the waiting list and give them 24 hours to respond to the email.  Out of those responses, we will contact potential participants by phone in consecutive order of the waiting list.  Participants who wish to fill the opening must pay the full amount of the clinic to hold their reservation in the clinic.


 

LIBRARY MONTHLY MEMBERHSHIP POLICY: You are agreeing to a monthly subscription service. This subscription will automatically renew through your Paypal account. You will be charged the monthly fee one month the day you register, until you cancel your subscription. We do not provide refunds or credits for any partial-month membership periods or unwatched TV shows. If you cancel within a billing cycle, your membership stays active until the end of the billing cycle, and you will not be billed for the following period.

To cancel, visit our website and go to the JOIN NOW page and click on the UNSUBSCRIBE button at the bottom of that page ALSO, you must log into your PayPal account and unsubscribe from your paid subscription. Please contact our office at 719-530-0531 if you have any questions about cancellations.


 

LIBRARY YEARLY MEMBERSHIP POLICY:  You are agreeing to a yearly subscription service. This subscription will automatically renew through your Paypal account. You will be charged the yearly fee one year from the day you register, unless you cancel your subscription before then. However, no refunds are given on annual subscriptions. We do not provide refunds or credits for any partial year membership periods or unwatched TV shows. If you cancel within a billing cycle, your membership stays active until the end of the billing cycle, and you will not be billed for the following period.

To cancel, visit our website and go to the JOIN NOW page and click on the UNSUBSCRIBE button at the bottom of that page ALSO, you must log into your PayPal account and unsubscribe from your paid subscription. Please contact our office at 719-530-0531 if you have any questions about cancellations.


 

INTERACTIVE MEMBERSHIP POLICY: The Interactive program is an exciting opportunity to get one-on-one advice and resources to help with your riding and horsemanship goals. It requires a twelve-month commitment to growing your horsemanship knowledge and skills. The program includes 12 months of access to Goodnight’s online resources, 12 months of assignments and 12 months of access to Julie’s personal coaching and guidance. This program is for dedicated students; you will get out of it what you put into it. It is designed with the dedicated learner in mind. The pace you move through the program is up to you. You may choose to stay on schedule or take a break when needed, then catch up later. We understand that “life happens” and you may encounter periods of inactivity in the program. However, your 12 month period begins the day you join and your access to all of the benefits will be available to you for 12 months. Please note that there will be no refunds and no extensions of your membership at any time during the 12-month membership. Once you start, you have access to many materials, offerings, and personal advice and your one-time membership fee covers that accessibility. If you have not completed the curriculum at the end of twelve months, you can renew your membership and keep working right where you left off.

 

If you have further questions, please call 719-530-0531  for a real, live, friendly person.